Product Engineer

Gurugram, Haryana

job description

  • Understand the product in-depth and review open tickets
  • Work closely with Support engineers and Developers to maintain the product documentation
  • Work closely with reporting manager to meet technical investigation goals
  • Enhance product and technology knowledge to improvise the quality of the work
  • Engage in on-demand product support escalations and provide guidance for investigation
  • Create investigation reports and take it to closure
  • Engage with QAs to test and merge code fixes
  • Maintain product documentation and deployment histories
  • Monitor the performance of each deployment


  • Bachelor of Technology (Computer Science or Electronics) or similar experience
  • Excellent interpersonal and communication skills
  • Strong analytics and problem-solving skills
  • Keen to learn new skills and self-motivator
  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
  • Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
  • Install and maintain software, replicate customer-reported issues, and install security patches and updates when necessary
  • Maintain detailed records of daily interactions with customers, reported issues, and completed solutions
  • Develop training technical notes and troubleshooting procedures to help customers support personnel interact properly with software

job details


Gurugram, Haryana

job type


work schedule



Please see the Careers page for more details


Bachelor of Technology (Computer Science or Electronics) or similar experience