solutions for

civic engagement


Quicket delivers a comprehensive suite of civic engagement solutions designed to promote efficient and equitable access to core government services.

Online Payments

Configurable web-based and mobile-friendly websites designed to manage all forms of payments and eliminate manual reconciliation.

  • Unify all payments for fines, fees, licenses, permits, and more
  • Accept credit cards, eChecks, ACH, digital wallets, and more
  • Virtual wallet for parking and other recurring payments
  • Recover revenue and keep 100% of each transaction. A small convenience fee is paid by person or business
  • Query existing records to verify real-time balance due
  • Partial payments and payment plans
  • Automatic deposits to one or multiple accounts

Collections Management

Ledger-driven solution designed to simplify and enhance collections for fines, fees, licenses, permits, and more.

  • Integrated with all Quicket modules to eliminate manual reconciliation
  • Cashier functionality with the ability to track payments with cash, check, money order, credit card, and more
  • Online payments, IVR, in-person, lockbox, and other payment options
  • Billing and receipt automation and management
  • Calculate appropriate amount owed based on configurable business rules
  • Automated notice generation for mailings
  • Collection agency reports
  • Fine/fee escalations
  • Ability to add service fees, NSF, and more
  • Comprehensive audit reports,
  • ERP/financial management system bi-directional integrations and report exports

Online Citizen Reporting

Save time and reduce manual data entry with configurable web-based and mobile-friendly websites designed to file service requests, complaints, tips, and more.

  • Reduce time-consuming phone calls and walk-up requests by auto-populating submitted information into incident reports, service requests, and more
  • Robust task management, reminders, and service request handling
  • Configurable workflows to assign and prioritize requests
  • Location analytics to identify at-risk areas
  • Automated notifications when services are completed

Notifications & Alerts

Configurable text/email notification services designed for individual and mass notifications and alerts.

  • Online public portal to self-subscribe to notifications and alerts based on type (e.g. community updates, emergency alerts), address, and more
  • Automatic and manual triggers for notifications and alerts
  • Court-date and payment reminders for tickets/citations
  • License renewal reminders
  • Community event notifications
  • Area or community-wide emergency alerts
  • Landlord and tenant violation notices/complaints

Document & Signature Management

Eliminate paperwork and streamline workflows for document distribution, signature capture, and more.

  • Profile/entity management for businesses, individuals, attorneys, contractors, vendors, and more
  • Generate and distribute PDFs for applications for permits, licenses, and more
  • Capture and store eSignatures and apply to documents
  • Integrate online payments into workflows when required
  • Robust security controls and audit capabilities
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What People are Saying

"As a supervisor, it has helped me be able to monitor who’s being more productive. Before, we never had access to that information, now we all do."

A. Cabral

"Not only is it fully functional; moreover, a highly professional solution using business intelligence and business analytics for the Code Enforcement’s statistical report summary is now available. Really outstanding."

M. Ficklin
Deputy Director Technology Services

"Quicket has been able to get us the real-time data that we need today. In the past, information wasn’t readily available, now we can track our own data and performance on an actual real-time basis."

J. Militello
Deputy Chief

"In February 2020, the Magistrate Court carried out its court session for the first time using the new Quicket case management and electronic citation solution. We are happy to announce the first adjudication using Quicket was successful and on point."

M. Ficklin
Deputy Director Technology Services

"As an administrator, I try to keep things simple and Quicket is that one program that does everything."

M. Witz
Director of Police

Let Quicket transform your agency's operations