civic engagement

Online Payments

Configurable web-based and mobile-friendly websites designed to manage all forms of payments and eliminate manual reconciliation.

• Unify all payments for fines, fees, licenses, permits, and more
• Accept credit cards, eChecks, ACH, digital wallets, and more
• Virtual wallet for parking and other recurring payments
• Recover revenue and keep 100% of each transaction. A small convenience fee is paid by person or business
• Query existing records to verify real-time balance due
• Partial payments and payment plans
• Automatic deposits to one or multiple accounts

Collections Management

Ledger-driven solution designed to simplify and enhance collections for fines, fees, licenses, permits, and more.

• Integrated with all Quicket modules to eliminate manual reconciliation
• Cashier functionality with the ability to track payments with cash, check, money order, credit card, and more
• Online payments, IVR, in-person, lockbox, and other payment options
• Billing and receipt automation and management
• Calculate appropriate amount owed based on configurable business rules
• Automated notice generation for mailings
• Collection agency reports
• Fine/fee escalations
• Ability to add service fees, NSF, and more
• Comprehensive audit reports,
• ERP/financial management system bi-directional integrations and report exports

Online Citizen Reporting

Save time and reduce manual data entry with configurable web-based and mobile-friendly websites designed to file service requests, complaints, tips, and more.

• Reduce time-consuming phone calls and walk-up requests by auto-populating submitted information into incident reports, service requests, and more
• Robust task management, reminders, and service request handling
• Configurable workflows to assign and prioritize requests
• Location analytics to identify at-risk areas
• Automated notifications when services are completed

Notifications & Alerts

Configurable text/email notification services designed for individual and mass notifications and alerts.

• Online public portal to self-subscribe to notifications and alerts based on type (e.g. community updates, emergency alerts), address, and more
• Automatic and manual triggers for notifications and alerts
• Court-date and payment reminders for tickets/citations
• License renewal reminders
• Community event notifications
• Area or community-wide emergency alerts
• Landlord and tenant violation notices/complaints

Document & Signature Management

Eliminate paperwork and streamline workflows for document distribution, signature capture, and more.

• Profile/entity management for businesses, individuals, attorneys, contractors, vendors, and more
• Generate and distribute PDFs for applications for permits, licenses, and more
• Capture and store eSignatures and apply to documents
• Integrate online payments into workflows when required
• Robust security controls and audit capabilities